Mark A. Anderson
Technology, Product, and Design Leadership
https://www.linkedin.com/in/markamesanderson/
With over two decades of experience as a seasoned technology professional, I am driven by a passion for problem-solving, product design, process optimization, driving adoption, modernizing technology platforms, and delivering solutions across organizations of all sizes with an ever-curious mindset.
My secret sauce lies in my attention to detail, willingness to accept all challenges, and the appetite to challenge the status quo. My track record consistently demonstrates the ability to deliver measurable results, foster organizational growth, and enhance operational effectiveness.
Expertise
Technology Innovation, Product Design, Product Strategy, Team Leadership, Platform Optimization, Customer Experience, Digital Transformation, User Experience
Impact
Experienced Leader – 15+ years of technology innovation experience, including 10+ years leading and managing technology, operations, and events teams, initiatives, and projects. Impact: Utilized for my expertise and executive presence for C-suite projects and initiatives outside of my current role; Investor Conference, Board of Director meetings, Town Halls, etc.
Transformation Agent – Possessing proven transformation results leading teams developing web, mobile, and delivering content in a fast-paced, cross-functional environment. Impact: Developed a content management process to ensure availability, security, and speed to market for delivering content, saving $600k in annual external operational expenditure.
Solutions Delivery – Experienced delivering solutions and digital transformation: AI, SaaS, cloud solutions, audio/visual and virtual, and enterprise business platforms. Impact: Led a team to develop an in-house digital solution at the inception of the pandemic, with minimal expenditure, for B2B partners to continue to experience high-level events virtually, saving B2B relationships during the pandemic.
Develop, Build, & Scale – Hands-on and strategic experience with enterprise platforms and solutions, and a track record of building scalable and cost-effective integrations and automation strategies. Impact: Delivered a technology ecosystem bringing a multi-platform solution in an enterprise marketing environment, saving $1.5M capital expenditure against vendor specific solutions.
Optimizer & Transform – Demonstrating the ability to lead strategic initiatives and optimize operations. Impact: Project managed the implementation an $8M experience center remodel in 2020, with vendor relationships, budget management, technology deployment, and business and security compliance.
Problem Solver – Process and detail-oriented with strong program management skills, comfortable with ambiguity and fast change, and notoriously curious. Impact: Developed and deployed a custom technology solution for large format digital device screen sharing, providing fresh opportunities for B2B executive engagement and saving $50k versus a vendor-proposed solution.
Team Builder – With excellent team management, coaching, and mentoring skills. I believe people are the key to success. Impact: Most recently managed a team of 12 with cross-functional roles across technology, ops, and experience. We consistently met or exceed MBO’s and KPI’s with an NPS of 9.9.
Professional Experience
Executive Director, Product Strategy and Design
SUPERWISE AI – Nashville, TN
https://superwise.ai
7 months
Responsible for operationalizing SUPERWISE’s product strategy across software products, managed services, and enterprise customer solutions. Owing and governing the SUPERWISE product catalog, ensuring it is comprehensive, coherent, and aligned with go-to-market, customer delivery, and managed service operations.
This role serves as the central integration point between Product, Design, Customer Delivery, and Marketing, ensuring that product vision translates into market-ready, validated, and differentiated offerings. I act as the primary execution leader for cross-functional product delivery.
Senior Director, Technology
UnitedHealth Group / Optum – Eden Prairie, MN
https://unitedhealthgroup.com
5 years, 7 months
Responsible for developing, managing, and delivering cutting-edge technology strategy, innovation, and capabilities. Driving B2B growth through dynamic platform technology and content. Provide ongoing support and delivery of the platforms and technologies used to educate, inspire, and enhance brand initiatives and experiences. Demonstrate strong collaboration and a big-picture perspective, conceptualizing, directing, and implementing technology solutions and support within the broader context of business objectives.
Director of Technology
Tecmark (Simpliconnect) – Minneapolis, MN
4 months
Led and managed the software development and technical operations for consumer-facing digital products and customer experience capabilities. Responsible for identifying the organization’s end-user IT needs, network infrastructure, processes and policies, and guiding leadership for technology decisions and direction.
Technology Director
BAKER – Minnetonka, MN
https://bkrdsn.com
12 years, 2 months
Directed creative agency technology, digital projects, digital strategy, and web and UX development for an award-winning, creative services organization, utilizing a platform infrastructure, from end-user to servers. Responsible for all digital initiatives, projects, strategy, implementation, processes, and procedures. Consistently translated business requirements into productive and efficient technology solutions.
Manager, Creative Technology
BAKER – Minnetonka, MN
Responsible for managing end-user systems, networks, development, servers, workstations, mobile, voice, AV systems, printing systems, and software. Formed technology and digital standards, policies, and frameworks. Delivered training for teams on technology & operations.
Additional Experience
- Creative Systems Manager | General Mills – Golden Valley, MN
- Systems Support Manager | Z-PIX – Minneapolis, MN
- Technology Support Engineer | Egghead Software – Minneapolis, MN
- Systems Support Engineer | SuperMac Technology – Mountain View, CA
Education
- University of Minnesota – Twin Cities, MN, Computer and Information Sciences